Support
Stuck on something? Start here.
The answers below cover installing Acumi, setting it up, using it day to day and what happens to what you record. If yours is not here, email us and we will answer it properly.
Get the app
acumi.app/get sends your phone to the right place. Open it on the phone you will use.
Email us
support@acumi.app. Tell us what you were doing and what happened instead.
Installing
Acumi is on the App Store and on Google Play, so this is an ordinary download on both kinds of phone. If it does not go smoothly, the answers below cover why.
How do I get Acumi on my phone?
Open acumi.app/get on the phone you are going to use. It works out whether you are on an iPhone or an Android phone and sends you to the right place: the App Store for iPhone, Google Play for Android. Then tap Get or Install, as you would for any other app.
Both buttons stay on that page whatever it guesses, so if it sends you to the wrong one, just tap the other.
I already got Acumi through TestFlight. Do I need to do anything?
Acumi is on the App Store now, so TestFlight is no longer part of getting it. If you installed an earlier copy that way, move over to the App Store one: open acumi.app/get on the same iPhone and tap Get. From then on new versions arrive on their own, like any other app.
Nothing you have recorded is at risk. Your record is held against your account rather than on the phone, so signing in with the same email brings all of it with you.
Once Acumi is installed from the App Store you can delete TestFlight if you have no other apps using it.
I tapped the link and nothing happened
Almost always this is the browser built into whatever app you tapped the link from. Links opened inside Gmail, Outlook, Facebook or WhatsApp often cannot hand over to another app.
- Look for a menu in the corner of that browser and choose Open in Safari or Open in Chrome, then try the link again.
- Or open acumi.app/get by typing it into Safari or Chrome yourself. Same destination, no link needed.
- On iPhone, if you land on the Acumi App Store page as a web page rather than in the App Store app, tap View in the App Store at the top of it and carry on from there.
If it still does nothing, tell us which phone and which app you tapped the link from, and we will send you a route that works.
I searched the store and found more than one app
We have an older app on the store as well, MyADHDTracker. It is not this one. The app you want is called Acumi, and its line underneath reads "Treatment that keeps working".
The surest way past this is not to search at all: open acumi.app/get on your phone and it takes you to the right listing.
I am on Android. What do I do?
Open acumi.app/get on your phone, tap Get it on Google Play, and install from the Acumi listing like any other app. There is nothing extra to install first, and nothing to join.
Two things worth checking if Install does not appear: that you are signed in to the Play Store with the Google account you actually use on that phone, and that the phone is on Android 8.0 or later.
My beta invite has not arrived, or I was told my place is not ready
Email support@acumi.app from, or quoting, the address you signed up with. Places are managed by hand, so this is quick to put right.
Please do not sign up a second time with a different address to get around it. That splits your record across two accounts and makes it harder to sort out, not easier.
Will it work on an iPad or a tablet?
Acumi is built for phones. On an iPad it will install and run, but in the scaled-up iPhone view rather than a proper iPad layout, because the app does not claim iPad support.
Use your phone for the beta. It is the screen the app was designed on, it is the device that is with you when you want to record something, and it is the one that reads step, sleep and heart data from a watch.
I am reading this on a computer. Can I use Acumi here?
Not during the beta. There is no website you sign in to; Acumi is a phone app, and everything happens there.
Open acumi.app/get on your phone, or scan the QR code on the survey page you finished, and carry on from the phone.
Getting started
What the first open looks like, and how little you have to decide before you can start.
What will it ask me when I first open it, and how long does that take?
Setting up runs as a series of short screens, one question at a time, and takes a few minutes. In order, it covers:
- your name and date of birth, and what you would like Acumi to call you
- where you are with ADHD treatment at the moment
- what you want to get out of Acumi
- any medication you take, and whether you want reminders for it
- whether to connect Apple Health or Health Connect, so some of it records itself
- whether to lock the app with Face ID, Touch ID or your fingerprint
- what you would like to record each day
If you would rather not make a pile of decisions before you have used the thing, the setup asks you that too. Choose Go with the flow and it uses sensible defaults and takes you straight to the end.
Can I change my answers later?
Nearly all of it, yes. Your details, your medication, your reminders, the app lock, the health-data connection and how Acumi talks to you all live in Settings and can be changed whenever you like. What you record each day is changed from the same picker you saw during setup, reached from the Insights tab or from a check-in.
That includes where you are in your ADHD journey. It is in Settings, under Account, as Where you are.
What should I actually do on day one?
One check-in. That is the whole of day one.
Open Acumi, tap the check-in, and answer the two dials: how your focus has been, and how you slept. It takes well under a minute. Everything else, the journal, the graphs, connecting a watch, can wait until you feel like exploring.
Using Acumi
How much to do, what happens on the days you do nothing, and when it starts giving something back.
How often should I record something?
Once a day is what Acumi is built around, and a check-in takes around half a minute. Most days is the aim rather than every day.
The reason is not homework. A single day tells you almost nothing; a run of ordinary days is what makes a change visible when it happens. On the days you have more to say, the journal is there for it, and on the days you do not, the two dials are plenty.
What happens if I go days without opening it?
Nothing breaks and nothing is lost. There is no streak to snap, no red marks, and nothing telling you off when you come back. A gap is shown as a gap, which is honest and is sometimes the useful part of the picture.
If you do want to fill a day in afterwards, open the Journal tab, move to that day, and use the + button. What you record there is filed against that day, not today.
Coming back after a fortnight away is a completely normal way to use this, and it is worth telling us if that happened, because why you drifted off is one of the more useful things you can hand us.
Where do I see my patterns, and when do they start to appear?
In the Insights tab. A chart appears as soon as there is something to draw, so you will see the first marks on day one, but it is around a week in that the shape of it starts to mean anything.
Acumi waits until it has roughly five days of a given thing before it will say anything about which way it is heading. That threshold is deliberate: with three points, everything looks like a trend.
The deeper view, the one that looks for connections between what you record, is one of the features switching on partway through the beta rather than on day one. You will get an email when it lands.
Do I have to record everything on the list?
No. You choose what you follow, and you can change that at any point without losing what you have already recorded. Adding something you have never recorded starts it from today; dropping something keeps its history.
If you connect Apple Health or Health Connect, some of it arrives on its own: steps, sleep, resting heart rate, active minutes, weight. Anything a device fills in is marked as having come from the device, so you can always tell it apart from what you typed.
Can I turn the reminders down, or off?
Yes, in Settings, and you can also turn Acumi's notifications off entirely from your phone's own settings if you would rather.
If the reminders are landing at the wrong moment, or there are too many of them, that is worth telling us rather than putting up with. Getting the volume of this right is one of the things the beta is for.
Your data
Short answers here, with the full detail in the privacy notice and the terms. Where the two disagree, the notice is the one that counts.
Who can see what I record?
You, and nobody else.
Everyone in this wave signed up on their own, so there is no clinic and no clinician attached to your account. There is no professional reading your check-ins, no one is notified about what you enter, and nothing is passed on unless you choose to pass it on. Your data is never sold.
It is stored encrypted on servers in the UK. The full list of who we use to run the service, and the narrow circumstances in which anything is shared, is section 6 of the privacy notice.
How do I get a copy of my own data?
Export inside the app is not switched on yet. It is one of the features arriving partway through the beta, and you will get an email when it does. We would rather say that plainly than have you hunt Settings for a button that is not there.
In the meantime you still have the right to a copy of everything we hold about you, which does not depend on the app having a button for it. Email support@acumi.app and ask, and we will send it. Your rights over your data are section 8 of the privacy notice.
How do I delete my account?
In the app: Settings, then Account, then Delete account.
Because you signed up on your own, that is the whole of it. Your details, check-ins, medicines, notes and settings go from our live systems straight away, and from backups within 30 days. It cannot be undone and we cannot get your history back afterwards, so take a moment before you confirm it.
If you would rather not do it from the app, there is a form at acumi.app/delete-account.
Leaving the beta and deleting your account are not the same thing. You can stop taking part and keep your account, or keep using Acumi and stop answering surveys. Just tell us.
Does Acumi give medical advice, or watch for problems?
No. Acumi is a record you keep, not a diagnosis and not a monitoring service. It does not tell you what to do about your treatment, and nobody is watching your entries as they arrive.
What it is for is making the time between appointments count, so that when you do talk to a professional you are working from what actually happened rather than from what you can remember. Decisions about medication stay between you and whoever prescribes it.
The medical disclaimer is section 2 of the privacy notice, and there is a note further down this page about where to go if you need help now.
The beta
What you have signed up to, in plain terms.
How long does the beta run?
About six weeks from when you start. The first wave opens on Monday 17 August 2026, and your six weeks begin whenever you are ready rather than on a fixed date.
Nothing is taken away at the end of it. Your account and everything in it carry on.
What is being asked of me?
- Use Acumi to record how you are doing, most days if you can.
- Three short surveys: one at the start, one around week three, one at the end. The first two take about five minutes, the last about ten.
- Tell us when something is confusing, annoying or missing. Bluntly is better.
- Leave a rating when Acumi launches publicly, if it has been worth it.
That is the whole ask. No calls, no meetings, nothing to prepare.
What does it cost?
Nothing, and no card is asked for.
Complete the beta and give us the survey feedback, and Acumi stays free for you for good: every feature, no subscription. That is the thank-you for helping build it. Later waves are free while we are in early access and paid after that.
Why does the app keep gaining things?
Because that is the plan rather than an accident. Features are switched on at set points through the beta, so the Acumi you have in week five will do more than the one you started with, and each group of testers gets a fair look at each new thing rather than everything at once.
You will get a short email each time one lands, saying what is new and what we would like you to try.
How do I give feedback, or ask for something?
Three ways, and none of them is better than the others:
- Reply to any of the beta emails. They come straight back to Wayne.
- In the app, Settings, then Give us feedback. There is also a Feature board there, where you can suggest something and vote on what other people have asked for.
- Email support@acumi.app.
"I stopped opening it after the first week" is more useful to us than a polite five stars. If Acumi is not fitting into your day, we would much rather understand why.
Something is wrong
This is a test version, so some of this is expected. Telling us is genuinely the useful thing to do.
How do I report a problem so it actually gets fixed?
Email support@acumi.app. The more of this you can include, the less likely we are to come back asking:
- what you were trying to do
- what happened instead, in your own words
- the email address you use for Acumi
- your phone and its version, for example "iPhone 13, iOS 18" or "Pixel 7, Android 15"
- roughly when it happened
- a screenshot, if you managed to catch one
If the app closed itself, say what you had tapped just before. That one detail is often the whole answer.
A half-remembered report is still worth sending. We would rather have "something went wrong on the medication screen yesterday" than nothing.
The app froze or closed itself
Close it completely and open it again. What you had already saved is safe, and you can pick up where you were.
If it keeps happening in the same place, that is a real bug and we want to know. Reinstalling is worth a try, and does not lose your record, because your record lives on your account rather than on the phone.
My confirmation code has not arrived, or I cannot sign in
Acumi confirms your email with a six-digit code, not a link, so you are looking for numbers in the email rather than a button to press.
- Give it two or three minutes.
- Check your spam or junk folder.
- Check the address you typed, one character at a time.
- After a minute the app lets you ask for a new code. The old one stops working when you do.
If a code arrives but is refused, it has most likely expired. Ask for a fresh one. If that still fails, email us and we will look at the account from our end.
Reminders are not appearing
Three places to check, and it is usually the first:
- Your phone. On iPhone: Settings, Notifications, Acumi, Allow Notifications. On Android: Settings, Apps, Acumi, Notifications.
- Acumi's own Settings, where reminders can be switched off individually.
- Do Not Disturb or a Focus mode, which will hold them back without telling you.
My watch or health data is not showing up
Acumi never talks to your watch directly. It reads from Apple Health on iPhone, or Health Connect on Android, so anything not reaching those apps cannot reach Acumi either.
Check that your watch is filling in Apple Health or Health Connect first, then that Acumi has permission to read the specific things you are missing. Permissions are granted one type at a time, so sleep can be allowed while weight is not.
It is entirely optional, and Acumi works perfectly well without it. Nothing is ever written back to Apple Health or Health Connect.
Still stuck? Email us.
Acumi is a small team. During the beta your email goes to Wayne, who founded it and has ADHD himself. He reads every one and answers every one. There is no ticket number and no support desk behind this, so a reply comes when he gets to it rather than on a clock, but it comes.
Nothing is too small to send. "This screen confused me for a second" is exactly the kind of thing the beta exists to catch.
support@acumi.appIf you need help now
Acumi is not monitored. Nobody sees what you record as you record it, and nothing you enter will raise an alarm, so please do not use it to reach someone in a difficult moment.
- Your GP is a good first step, and NHS 111 (option 2) is there any hour.
- Samaritans are free on 116 123, day or night, to talk about anything.
- If you are in immediate danger, call 999.
Elsewhere
- How Acumi worksWhat a day with it looks like, and everything you can record
- User guideScreen-by-screen walk-through. It asks first whether you signed up yourself or a clinic invited you, and shows you that version
- Privacy noticeWhat we hold, where it lives, and your rights over it
- Delete your accountDo it from the app, or use the form here
- Release notesWhat has changed in Acumi, newest first